Jason Forrest

Results-driven professional with 12+ years of customer service and sales experience, including proven success in remote work environments since 2014—well before the pandemic made remote work mainstream. Demonstrated expertise in technical problem-solving, team training and development, and delivering exceptional customer experiences across diverse demographics. Seeking a permanent remote position in customer service, call quality assurance, or technical support where I can leverage my strong work ethic, technical proficiency, and commitment to maximizing company profitability through superior customer satisfaction.

Core Competencies

Customer Service Excellence
Quality Assurance
Remote Work Operations
Technical Support

Team Training & Development
Problem Resolution
CRM & Database Management
Web Development (HTML/CSS/JavaScript)

Call Center Operations
Sales & Retention
Process Optimization
Multi-tasking & Accuracy

Technical Skills

Programming: Python, JavaScript, HTML, CSS
Call Center Software: Five9 Auto-Dialer, CRM Systems
Web Development: Built and maintain multiple business websites (paintndrywall.com, phoenixdrywallrepairs.com, fbabusinessinabox.com)
Office Software: Microsoft Office Suite
Remote Collaboration Tools: Various platforms for distributed team coordination

Professional Experience

Owner & Operator

Phoenix Drywall Repair LLC (formerly Paint n Drywall LLC) | Phoenix, AZ (Remote Operations)

2017 - Present

Manage residential drywall repair and painting business remotely from Jakarta, Indonesia
Developed and maintain company websites using HTML, CSS, and JavaScript
Handle customer inquiries, scheduling, and quality assurance
Coordinate project logistics and ensure customer satisfaction

Drywall Repair Technician

Independent Contractor | Phoenix, AZ

May 2016 - April 2017

Performed residential drywall repair and finishing work
Delivered high-quality workmanship with attention to detail and accuracy
Built strong client relationships through professional service delivery

Remote Appointment Setter

Arizona Solar Wave | Yucatan, Mexico (Remote)

September 2014 - May 2016

Successfully worked remotely from Mexico before remote work became mainstream
Generated qualified appointments for solar installation consultations
Maintained consistent performance metrics while working independently
Demonstrated self-discipline and time management in remote environment

Sales Associate (Top Performer)

Ghost Armor - Arrowhead Mall | Glendale, AZ

June 2014 - February 2015

Achieved highest personal sales in Arizona market during tenure
Generated $74,680 in total sales over 8-month period
Provided exceptional customer service and product education
Built rapport with diverse customer base in high-traffic retail environment

Machine Operator & Bindery Specialist

Alphagraphics | Phoenix, AZ

October 2012 - June 2014

Operated cutting, folding, creasing, and shrink-wrapping machinery
Managed complete print jobs from start to finish with precision and efficiency
Maintained quality control standards and maximized production profitability
Demonstrated strong attention to detail and technical aptitude

Sales Team Manager

Security Networks | Phoenix, AZ

2010 - 2012

Recruited, trained, and managed team of 4-8 sales representatives
Developed training programs and performance improvement strategies
Generated 2-3 personal sales weekly while managing team operations
Monitored team performance and provided ongoing coaching and support

Call Center Agent

Quality Leads Inc. | Phoenix, AZ

2008 - 2010

Handled inbound and outbound calls for education career training leads
Gained extensive experience with Five9 auto-dialer and CRM systems
Trained in customer service, salesmanship, and computer systems
Provided information and connected prospects with educational institutions
Maintained high call quality and customer satisfaction metrics

Sales Representative

Sunterra Resorts (now Diamond Resorts) | Sedona, AZ

2004 - 2008

Engaged tourists and generated qualified leads for timeshare presentations
Received weekly sales training and consistently met performance goals
Developed strong interpersonal and persuasive communication skills
Successfully worked with diverse demographics and personalities

Education

Fire Science

Yavapai College Fire Fighting Academy | Prescott, AZ

2005 - 2006

State Certified Structural Firefighter (2008) - Completed rigorous training program demonstrating dedication and discipline

Certifications

Additional Information